There are a number of email addresses that need to be fixed up before you can start using osTicket.
- Change the administrator email (default: admin@domain.com) and password. This can be changed under Agents tab.
- osTicket adds 3 email addresses by default (listed under Emails -> Email Addresses. To use the app, you must change the email addresses below and setup their Outbound (SMTP) configuration. Without SMTP configuration, osTicket uses phpmailer, which does not work on this system.
>>> osTicket Alerts <alerts@domain.com> - Email address from which Alerts & Notices are sent to Agents.
This can be changed in Emails -> Email Settings and Options -> Default Alert Email.
>>> noreply@domain.com - This is added by default and not used anywhere. Can be removed if you have no use for this.
>>> Support <support@domain.com> - Email address from which outgoing emails are sent.
This can be changed in Emails -> Email Settings and Options -> Default System Email. - Change the Admin email address. This is the email address to which System Errors and New Ticket Alerts (if enabled) are sent.
This can be changed under Emails -> Email Settings and Options -> Admin's Email Address. If you miss this, osTicket will send alerts to this address and bounces get attached to tickets.